:root{--navy:#0B1F3A;--blue:#2459E6;--blue-d:#1D43B8;--blue-bg:#EAF0FF;--bg:#F3F5F9;--card:#fff;--line:#E3E8F0;--line2:#D5DCE8;--ink:#0E1B2E;--mut:#51607A;--mut2:#5E6C82;--ok:#0B6B5D;--ok-bg:#E2F5F1;--warn:#9A4A06;--warn-bg:#FFF3E0;--bad:#B42318;--bad-bg:#FDECEA}
*{box-sizing:border-box}
html,body{margin:0}
body{font-family:'Manrope',system-ui,-apple-system,'Segoe UI',sans-serif;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased;font-size:14px}
a{color:var(--blue)}
button,input,select,textarea{font-family:inherit;font-size:14px;color:inherit}
h1,h2,h3,p{margin:0}
svg.ic{fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}

/* shell */
.shell{display:flex;min-height:100vh}
.topbar,.scrim{display:none}
.menu-btn{width:44px;height:44px;border:0;border-radius:10px;background:rgba(255,255,255,.10);color:#fff;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0}
.t-title{font-size:17px;font-weight:800;flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.back-link{display:none;align-items:center;gap:4px;min-height:44px;font-weight:700;text-decoration:none;margin-right:4px}
.side{flex:0 0 248px;width:248px;position:sticky;top:0;height:100vh;overflow-y:auto;background:var(--navy);color:#fff;padding:22px 16px;display:flex;flex-direction:column;gap:28px;z-index:40}
.brand{display:flex;align-items:center;gap:10px;padding:0 8px}
.brand-mark{width:34px;height:34px;border-radius:10px;background:var(--blue);display:flex;align-items:center;justify-content:center}
.brand-name{font-size:20px;font-weight:800;letter-spacing:-.3px}
.nav{display:flex;flex-direction:column;gap:4px}
.nav a{display:flex;align-items:center;gap:12px;min-height:44px;padding:0 12px;border-radius:10px;text-decoration:none;font-size:14px;font-weight:600;color:#A9B6CC}
.nav a.on{background:rgba(255,255,255,.10);color:#fff}
.nav a:hover{color:#fff}
.me{margin-top:auto;display:flex;align-items:center;gap:10px;padding:12px;border-radius:12px;background:rgba(255,255,255,.06)}
.me .av{width:36px;height:36px;font-size:13px}
.me-t{min-width:0;flex:1}
.me-n{font-size:13px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.me-r{font-size:12px;color:#A9B6CC;text-transform:capitalize}
.me button{background:transparent;border:0;color:#A9B6CC;cursor:pointer;min-height:44px;padding:0 6px;font-weight:700}
.me button:hover{color:#fff}
.main{flex:1 1 auto;min-width:0;padding:28px 32px 40px;display:flex;flex-direction:column;gap:22px}
.main-flush{padding:0;gap:0}
.page-head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:16px}
.page-head h1{font-size:26px;font-weight:800;letter-spacing:-.5px}
.sub{margin-top:4px;color:var(--mut);font-size:14px}
.actions{display:flex;flex-wrap:wrap;gap:10px;align-items:center}

/* controls */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:0 18px;border-radius:10px;border:1px solid var(--line2);background:#fff;color:var(--ink);font-weight:700;cursor:pointer;text-decoration:none}
.btn-primary{background:var(--blue);border-color:var(--blue);color:#fff}
.btn-dark{background:var(--navy);border-color:var(--navy);color:#fff}
.btn-sm{min-height:36px;padding:0 12px;font-size:13px}
.btn-block{width:100%}
.input,.select,.textarea{width:100%;min-height:44px;padding:0 14px;border:1px solid var(--line2);border-radius:10px;background:#fff}
.textarea{padding:12px 14px;resize:vertical;min-height:90px}
.select{padding:0 10px;font-weight:600}
.field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}
.label{font-size:13px;font-weight:700}
.hint{font-size:12.5px;color:var(--mut)}
.err{color:var(--bad);font-size:13px;font-weight:600}
.check{display:flex;align-items:flex-start;gap:10px;min-height:36px;padding:4px 0;cursor:pointer}
.check input{width:20px;height:20px;margin-top:1px;accent-color:var(--blue)}
.flash{padding:12px 16px;border-radius:12px;font-weight:600}
.flash.ok{background:var(--ok-bg);color:var(--ok)}
.flash.bad{background:var(--bad-bg);color:var(--bad)}
.secret{background:#fff;border:2px dashed var(--blue);border-radius:14px;padding:16px 18px;display:flex;flex-direction:column;gap:6px}
.secret code{font-size:16px;font-weight:800;background:var(--bg);padding:4px 8px;border-radius:6px;word-break:break-all}

/* cards */
.card{background:#fff;border:1px solid var(--line);border-radius:16px}
.card-head{padding:18px 24px;border-bottom:1px solid var(--line);display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px}
.card-head h2{font-size:17px;font-weight:800}
.card-body{padding:20px 24px}
.stats{display:flex;flex-wrap:wrap;gap:16px}
.stat{flex:1 1 160px;background:#fff;border:1px solid var(--line);border-radius:16px;padding:20px;display:flex;flex-direction:column;gap:8px}
.stat-l{font-size:13px;font-weight:600;color:var(--mut)}
.stat-v{font-size:32px;font-weight:800;letter-spacing:-1px}
.stat-n{font-size:13px;font-weight:600;color:var(--blue-d)}
.cols{display:flex;flex-wrap:wrap;gap:16px;align-items:flex-start}
.col-a{flex:1.6 1 520px;min-width:0}
.col-b{flex:1 1 320px;min-width:0}
.li{display:flex;flex-wrap:wrap;align-items:center;gap:12px;padding:14px 24px;border-bottom:1px solid #EEF1F6}
.li:last-child{border-bottom:0}
.li-main{flex:1 1 200px;min-width:0}
.li-t{font-weight:700;font-size:14px}
.li-s{font-size:13px;color:var(--mut)}
.empty{padding:28px 24px;color:var(--mut);text-align:center}

/* chips and avatars */
.av{width:40px;height:40px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;flex-shrink:0}
.chip{display:inline-flex;align-items:center;font-size:11.5px;font-weight:700;padding:3px 10px;border-radius:999px;background:#E9EDF5;color:#1E2B42;white-space:nowrap}
.chip.blue{background:var(--blue-bg);color:var(--blue-d)}
.chip.ok{background:var(--ok-bg);color:var(--ok)}
.chip.warn{background:var(--warn-bg);color:var(--warn)}
.chip.bad{background:var(--bad-bg);color:var(--bad)}
.badge{min-width:22px;text-align:center;background:var(--blue);color:#fff;font-size:12px;font-weight:800;padding:2px 7px;border-radius:999px}
.cc{display:inline-flex;align-items:center;justify-content:center;min-width:30px;height:22px;padding:0 6px;border-radius:5px;background:var(--navy);color:#fff;font-size:11px;font-weight:800;letter-spacing:.3px}
.dot{width:9px;height:9px;border-radius:50%;background:#9AA6B8;display:inline-block}
.dot.on{background:#12A594}
.filters{display:flex;flex-wrap:wrap;gap:8px}
.pill{display:inline-flex;align-items:center;gap:6px;min-height:40px;padding:0 14px;border-radius:999px;border:1px solid var(--line2);background:#fff;color:var(--mut);font-weight:700;font-size:13px;text-decoration:none}
.pill.on{background:var(--navy);border-color:var(--navy);color:#fff}

/* table */
.tbl-wrap{overflow-x:auto}
.tbl{width:100%;border-collapse:collapse;min-width:720px}
.tbl th{text-align:left;font-size:12px;letter-spacing:.4px;color:var(--mut);padding:12px 24px;background:#F8F9FC;border-bottom:1px solid var(--line)}
.tbl td{padding:12px 24px;border-bottom:1px solid #EEF1F6;vertical-align:middle}
.tbl form{display:flex;gap:8px;align-items:center}
.pager{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 24px;color:var(--mut)}

/* auth / entry */
.entry{display:flex;flex-wrap:wrap;min-height:100vh;background:#fff}
.entry-left{flex:1 1 480px;background:var(--navy);color:#fff;padding:44px 56px;display:flex;flex-direction:column;gap:32px}
.entry-left h1{font-size:42px;line-height:1.1;font-weight:800;letter-spacing:-1.2px}
.entry-left p{font-size:17px;line-height:1.6;color:#D5DCE8;max-width:480px}
.invited{display:flex;align-items:center;gap:14px;background:rgba(255,255,255,.08);border-radius:16px;padding:16px 18px;max-width:440px}
.invited small{display:block;font-size:12px;font-weight:700;color:#A9B6CC;letter-spacing:.4px}
.invited b{font-size:17px}
.points{display:flex;flex-direction:column;gap:12px;margin-top:auto;color:#D5DCE8}
.entry-right{flex:1 1 480px;padding:44px 56px;display:flex;align-items:center;justify-content:center}
.entry-card{width:100%;max-width:420px;display:flex;flex-direction:column;gap:18px}
.entry-card h2{font-size:28px;font-weight:800;letter-spacing:-.6px}
.seg{display:flex;border:1px solid var(--line2);border-radius:12px;padding:4px;gap:4px}
.seg a{flex:1;min-height:44px;display:flex;align-items:center;justify-content:center;border-radius:9px;text-decoration:none;font-weight:700;color:var(--mut)}
.seg a.on{background:var(--navy);color:#fff}
.google{display:flex;align-items:center;justify-content:center;gap:10px;min-height:48px;border:1px solid var(--line2);border-radius:12px;background:#fff;color:var(--ink);font-weight:700;text-decoration:none}
.divider{display:flex;align-items:center;gap:12px;color:var(--mut2);font-size:12.5px}
.divider:before,.divider:after{content:"";flex:1;height:1px;background:var(--line)}
.small{font-size:12.5px;color:var(--mut2);text-align:center;line-height:1.5}

/* inbox */
.inbox3{display:flex;flex-wrap:wrap;min-height:100vh}
.ib-list{flex:1 1 340px;max-width:380px;background:#fff;border-right:1px solid var(--line);display:flex;flex-direction:column}
.ib-head{padding:22px 16px 12px;display:flex;flex-direction:column;gap:12px}
.ib-head h1{font-size:22px;font-weight:800;letter-spacing:-.4px}
.ib-rows{display:flex;flex-direction:column;overflow-y:auto}
.ib-row{display:flex;gap:12px;padding:14px 16px;border-bottom:1px solid #EEF1F6;text-decoration:none;color:var(--ink)}
.ib-row.sel{background:var(--blue-bg)}
.ib-row .av{width:42px;height:42px}
.ib-body{flex:1;min-width:0}
.ib-line{display:flex;justify-content:space-between;gap:8px}
.ib-name{font-weight:700;font-size:14px}
.ib-time{font-size:12px;color:var(--mut2)}
.ib-prev{margin-top:2px;font-size:13px;color:var(--mut);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ib-tags{display:flex;align-items:center;gap:6px;margin-top:8px;flex-wrap:wrap}
.ib-thread{flex:999 1 420px;min-width:0;display:flex;flex-direction:column;background:#EEF2F8}
.ib-top{background:#fff;border-bottom:1px solid var(--line);padding:14px 24px;display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px}
.ib-who{display:flex;align-items:center;gap:12px;min-width:0}
.ib-info{flex:1 1 300px;max-width:320px;background:#fff;border-left:1px solid var(--line);padding:24px 20px;display:flex;flex-direction:column;gap:18px}
.info-sec{display:flex;flex-direction:column;gap:10px;border-top:1px solid #EEF1F6;padding-top:16px}
.info-sec:first-of-type{border-top:0;padding-top:0}
.info-k{font-size:12px;font-weight:700;color:var(--mut);letter-spacing:.4px}
.kv{display:flex;justify-content:space-between;gap:10px;font-size:13px}
.kv span:first-child{color:var(--mut)}
.kv b{text-align:right}
.loc{display:flex;align-items:center;gap:12px}
.loc .cc{height:30px;min-width:44px;font-size:13px}

/* chat */
.chat{flex:1;min-height:0;display:flex;flex-direction:column}
.chat-msgs{flex:1;min-height:360px;overflow-y:auto;padding:20px 24px;display:flex;flex-direction:column;gap:6px}
.row{display:flex}
.row.out{justify-content:flex-end}
.bubble{max-width:min(76%,520px);padding:8px 12px 6px;border-radius:14px;background:#fff;border:1px solid var(--line);box-shadow:0 1px 1px rgba(11,31,58,.04)}
.row.out .bubble{background:#D9E6FF;border-color:#C5D8FF;border-bottom-right-radius:4px}
.row.in .bubble{border-bottom-left-radius:4px}
.bubble.bc{border-left:0;background:#FFFBEF;border-color:#F3E3B8}
.bc-label{font-size:11.5px;font-weight:800;color:var(--warn);margin-bottom:4px}
.bubble img{display:block;max-width:100%;max-height:300px;border-radius:10px;margin-bottom:6px}
.txt{white-space:pre-wrap;word-break:break-word;line-height:1.5}
.meta{display:flex;justify-content:flex-end;align-items:center;gap:4px;margin-top:2px;font-size:11px;color:var(--mut2)}
.tick{display:inline-flex;color:#8A97AB}
.tick.read{color:var(--blue)}
.sys-pill{align-self:center;font-size:12px;font-weight:600;color:var(--mut);background:#E1E7F1;padding:5px 12px;border-radius:999px;margin:6px 0;text-align:center;max-width:90%}
.chat-composer{background:#fff;border-top:1px solid var(--line);padding:12px 16px;display:flex;align-items:flex-end;gap:10px}
.chat-composer textarea{flex:1;min-width:0;min-height:44px;max-height:140px;padding:11px 14px;border:1px solid var(--line2);border-radius:12px;resize:none;line-height:1.4}
.btn-icon{width:44px;height:44px;display:inline-flex;align-items:center;justify-content:center;border:1px solid var(--line2);border-radius:10px;background:#fff;color:var(--mut);cursor:pointer;flex-shrink:0}
.chat-attach{background:#fff;padding:0 16px 10px;display:flex;align-items:center;gap:10px;font-size:13px;color:var(--mut)}
.chat-attach button{border:0;background:transparent;color:var(--bad);font-weight:700;cursor:pointer;min-height:36px}
.chat-err{background:#fff;padding:0 16px 10px;color:var(--bad);font-size:13px;font-weight:600}

/* customer layout */
.cust{display:flex;flex-direction:column;min-height:100vh;min-height:100dvh;background:var(--bg)}
.cust.cust-fixed{height:100vh;height:100dvh;min-height:0}
.cust-top{background:var(--navy);color:#fff;padding:10px 16px 0;flex-shrink:0}
.cust-row{display:flex;align-items:center;gap:12px;max-width:820px;margin:0 auto}
.cust-top .who{flex:1 1 0;min-width:0}
.cust-top .who b{display:block;font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cust-top .who small{display:block;font-size:12.5px;color:#A9B6CC;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cust-out{background:transparent;border:0;color:#D5DCE8;font-weight:700;cursor:pointer;min-height:44px;padding:0 4px}
.cust-tabs{display:flex;max-width:820px;margin:4px auto 0}
.cust-tabs a{flex:1;min-height:44px;display:flex;align-items:center;justify-content:center;color:#A9B6CC;font-weight:700;text-decoration:none;border-bottom:3px solid transparent}
.cust-tabs a.on{color:#fff;border-bottom-color:#fff}
.cust-wrap{flex:1;min-height:0;width:100%;max-width:820px;margin:0 auto;display:flex;flex-direction:column;background:#EEF2F8}
.cust-wrap .chat{flex:1;min-height:0}
.cust-wrap .chat-msgs{flex:1;min-height:0;overflow-y:auto}
.cust-page{width:100%;max-width:520px;margin:0 auto;padding:24px 16px}

[hidden]{display:none !important}
.app-banner{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px;background:var(--blue-bg);color:var(--blue-d);padding:10px 16px;border-bottom:1px solid #D3E0FF}
.app-banner-text{flex:1 1 220px;font-size:13.5px;line-height:1.4}
.app-banner-actions{display:flex;flex-wrap:wrap;gap:8px}
.main > .app-banner{border:1px solid #D3E0FF;border-radius:12px}

/* broadcasts */
.bc-title{font-weight:800;margin-bottom:4px}
.row .bubble.bc{background:#FFFBEF;border-color:#F3E3B8}
.opt-grid{display:flex;flex-wrap:wrap;gap:10px}
.opt{position:relative;flex:1 1 150px;display:flex;flex-direction:column;gap:2px;padding:12px 14px;border:2px solid var(--line);border-radius:12px;cursor:pointer;background:#fff}
.opt input{position:absolute;opacity:0;pointer-events:none}
.opt:has(input:checked){border-color:var(--blue);background:var(--blue-bg)}
.opt:focus-within{outline:2px solid var(--blue);outline-offset:2px}
.nav .badge{margin-left:auto}

@media (min-width:901px){
  .inbox3{flex-wrap:nowrap;height:100vh}
  .ib-list{overflow:hidden}
  .ib-rows{flex:1;min-height:0}
  .ib-thread{height:100vh;overflow:hidden}
  .ib-thread .chat{min-height:0}
  .chat-msgs{min-height:0}
  .ib-info{overflow-y:auto;max-height:100vh}
}

/* phone: sidebar becomes a slide-in menu */
@media (max-width:900px){
  .shell{display:block}
  .topbar{display:flex;align-items:center;gap:12px;position:sticky;top:0;z-index:20;background:var(--navy);color:#fff;padding:8px 12px}
  .side{position:fixed;left:0;top:0;bottom:0;height:auto;width:min(300px,86vw);flex:none;transform:translateX(-104%);transition:transform .22s ease}
  body.nav-open{overflow:hidden}
  body.nav-open .side{transform:none;box-shadow:0 0 40px rgba(0,0,0,.35)}
  .scrim{display:block;position:fixed;inset:0;background:rgba(11,31,58,.5);opacity:0;pointer-events:none;transition:opacity .2s;z-index:30}
  body.nav-open .scrim{opacity:1;pointer-events:auto}
  .main{padding:20px 16px 32px}
  .main.main-flush{padding:0}
  .page-head h1{font-size:22px}
  .inbox3{display:block;min-height:0}
  .ib-list,.ib-info{max-width:none;border:0}
  .inbox3.m-list .ib-thread,.inbox3.m-list .ib-info{display:none}
  .inbox3.m-thread .ib-list{display:none}
  .ib-thread{min-height:calc(100vh - 60px)}
  .chat-msgs{min-height:240px;max-height:calc(100vh - 300px)}
  .back-link{display:inline-flex}

  /* phone polish: bigger tap targets, no iOS zoom on focus, cards instead of tables */
  input,select,textarea,.input,.select,.textarea{font-size:16px}
  .pill{min-height:44px}
  .btn-sm{min-height:40px}
  .bubble{max-width:88%}
  .chat-composer{padding:10px 12px;padding-bottom:max(10px,env(safe-area-inset-bottom))}
  .chat-msgs{padding:14px 12px}
  .card-head,.card-body,.li,.pager{padding-left:16px;padding-right:16px}
  .stat{padding:16px}
  .stat-v{font-size:28px}
  .actions{width:100%}
  .actions .input{width:100%}
  .entry-left{padding:20px;gap:14px}
  .entry-left h1{font-size:24px}
  .entry-left p,.entry-left .points{display:none}
  .entry-right{padding:20px 16px;align-items:flex-start}
  .tbl{min-width:0}
  .tbl thead{display:none}
  .tbl tr{display:block;padding:14px 16px;border-bottom:1px solid #EEF1F6}
  .tbl td{display:block;padding:4px 0;border:0}
  .tbl td[data-label]::before{content:attr(data-label);display:block;font-size:11px;font-weight:700;letter-spacing:.4px;color:var(--mut);margin-bottom:2px}
  .tbl td form{flex-wrap:wrap}
  .tbl td form .select{flex:1 1 140px;width:auto !important}
  .pager{flex-wrap:wrap}
}